Job Description
Join Kansas City Connect's award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience for immediate full-time roles. Enjoy comprehensive paid training, flexible scheduling, and a supportive environment designed to launch your career. Our Kansas City headquarters offers modern amenities and a culture of growth.
Why You'll Love Working Here:
• Competitive starting wages with quarterly performance reviews
• Health benefits (medical/dental/vision) after 90 days
• Paid time off and company holidays
• Career advancement opportunities within 6-12 months
• Free downtown parking and public transit reimbursement
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and update customer records using our CRM system
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Flexible availability including evenings and weekends
- Passion for helping others and problem-solving
- Basic typing proficiency (25+ WPM preferred)