Job Description
Join our dynamic team at Apex Solutions Group and launch your career in customer service! We're seeking motivated individuals with no prior experience for immediate full-time positions in Charlotte, NC. Our comprehensive training program ensures you gain valuable skills while earning competitive pay. Enjoy a supportive work environment with growth opportunities and flexible scheduling options. Perfect for recent graduates or career changers looking to start fresh!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process transactions and update customer records
- Collaborate with team members to maintain service standards
- Complete product knowledge training modules
- Document interactions in CRM systems
- Adhere to company policies and compliance guidelines
Qualifications
- No experience required - we train from scratch!
- High school diploma or equivalent
- Strong communication skills (written and verbal)
- Basic computer proficiency
- Positive attitude and eagerness to learn
- Reliable transportation to Charlotte location
- Ability to pass background check
- Flexible availability including weekends