Job Description
Join our dynamic team at Horizon Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals in El Paso, TX to deliver exceptional customer experiences while launching their professional careers. This full-time role offers comprehensive training, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in client relations, communication, and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently by coordinating with internal teams
- Maintain accurate customer records in CRM systems
- Process transactions and handle billing inquiries
- Contribute to team performance goals and quality metrics
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience required (comprehensive training provided)
- Must be authorized to work in the US