Job Description
Join Chicago's fastest-growing startup as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our diverse client base. This flexible part-time role offers immediate start opportunities with competitive pay and growth potential. No experience required—just your positive attitude and eagerness to learn!
Our dynamic downtown office is easily accessible via public transit, and we provide comprehensive training. Perfect for students, career-changers, or anyone seeking flexible hours. Enjoy a collaborative environment where your contributions matter every day.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- No prior experience required—comprehensive training provided
- Must be authorized to work in the United States
- Positive attitude and willingness to learn new systems