Job Description
Launch your career with no experience required! Apex Career Solutions is seeking motivated Entry-Level Customer Service Specialists in Charlotte, NC with comprehensive paid training provided. Join our dynamic team and gain valuable skills while serving clients across diverse industries.
What We Offer:
- 6-week paid training program covering communication, CRM systems, and conflict resolution
- Clear career advancement path to senior specialist/team lead roles
- Comprehensive benefits package (medical/dental/vision after 90 days)
- Modern downtown Charlotte office with hybrid work options
- Quarterly performance bonuses and recognition programs
Perfect for recent graduates or career changers seeking stability and growth!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve issues using Salesforce CRM
- Document interactions and maintain accurate client records
- Collaborate with support teams to deliver seamless experiences
- Meet monthly KPIs for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Charlotte office
- Ability to work flexible shifts (including some weekends)