Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic Oakland team. No experience required – we provide comprehensive training and mentorship. This role offers growth opportunities into sales, support, and management tracks. Enjoy competitive pay, health benefits, and a supportive environment where your success is our priority. Perfect for recent graduates or career changers eager to grow in the tech industry.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process orders and resolve inquiries with empathy and efficiency
- Collaborate with cross-functional teams to improve service quality
- Maintain accurate customer records in CRM systems
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities during customer interactions
- Contribute to team performance metrics and KPIs
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude with problem-solving mindset
- Ability to work flexible shifts including weekends
- Detail-oriented with excellent organizational skills
- Valid work authorization in the United States