Job Description
Launch your career in Washington DC with Capital City Connect! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist roles. If you're a quick learner with excellent communication skills and a passion for helping others, this is your opportunity to start tomorrow in a supportive, growth-oriented environment.
As a cornerstone of our DC operations, you'll receive comprehensive paid training and mentorship to develop professional skills that open doors to long-term career advancement. Enjoy competitive compensation, flexible scheduling options, and a prime location near Metro Center.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues and service disruptions using our proprietary CRM system
- Document interactions accurately in customer profiles for continuity of service
- Collaborate with technical support teams to resolve complex escalations
- Meet daily performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives through team feedback sessions
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Proficient in typing (minimum 35 WPM) and basic computer navigation
- Ability to multitask in a fast-paced environment
- Strong problem-solving aptitude and patience
- Available to work flexible shifts including weekends
- Must pass background check and drug screening