Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience. Our comprehensive 8-week paid training program equips you with essential skills in communication, problem-solving, and CRM software. Enjoy competitive pay, health benefits, and clear career advancement pathways. Work in our modern Phoenix office with flexible scheduling options. No degree required – just bring your positive attitude and eagerness to learn!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues using Salesforce CRM
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex cases
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero prior experience required – training provided
- Strong typing skills (40+ WPM)
- Basic computer proficiency (MS Office, internet navigation)
- Excellent verbal communication abilities
- Ability to work rotating shifts including weekends
- Pass background check and drug screening