Job Description
Join Baltimore's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to join our dynamic team and deliver exceptional client experiences. This is your chance to launch your career in tech with comprehensive training, growth opportunities, and a supportive work environment. Start immediately in our downtown Baltimore office and become part of an innovative company transforming customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related problems
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives to enhance customer satisfaction
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong communication skills with clear verbal and written abilities
- Proficient in Microsoft Office and basic tech troubleshooting
- Ability to work in a fast-paced environment with shifting priorities
- Positive attitude and dedication to customer satisfaction
- Must be authorized to work in the United States
- Reliable transportation to downtown Baltimore office