Job Description
Launch your career tomorrow with Citywide Solutions Group! We're seeking motivated individuals for our entry-level Customer Service Specialist roles in Oklahoma City. No prior experience required – we provide comprehensive training and a supportive environment to help you succeed. Join our dynamic team and build foundational skills while serving our diverse client base. Full-time positions include competitive benefits, flexible scheduling options, and clear pathways for advancement. Perfect for recent graduates or career changers looking to start fresh in a growing industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for quality and productivity
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Zero experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable transportation to Oklahoma City location
- Ability to pass background check