Job Description
Launch your career with Horizon Solutions Inc., a leader in customer experience innovation! We're seeking passionate individuals to join our dynamic Kansas City team as Entry Level Customer Service Specialists. This flexible part-time role offers comprehensive training and growth opportunities while delivering exceptional support to our diverse client base. Join us in shaping the future of service excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with team members to ensure consistent service quality
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
- Contribute to a positive team environment through proactive communication
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Proficiency with basic computer applications and multitasking
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings and weekends
- Positive attitude and willingness to learn new systems
- Valid driver's license for occasional off-site meetings