Job Description
Start your career tomorrow with InnovateHR Solutions! We're urgently hiring passionate entry-level professionals for our Boston headquarters. Join a dynamic team where your growth matters, and make an immediate impact on our clients' success. No experience necessary—just bring your enthusiasm and dedication!
Why join us? Comprehensive training, career advancement opportunities, and a vibrant downtown Boston location. We value fresh perspectives and offer a supportive environment to thrive.
Responsibilities
- Handle inbound/outbound client inquiries with professionalism and empathy
- Resolve customer issues through multi-channel support (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours (including weekends)
- Customer service mindset with patience and adaptability
- Quick learner with attention to detail
- Authorized to work in the US