Job Description
Ready to kickstart your career without experience? Urban Solutions Group is seeking enthusiastic Entry-Level Customer Service Specialists for immediate hire in Oakland. Join our dynamic team and gain hands-on training in customer relations, communication, and problem-solving. No degree required – just your positive attitude and eagerness to learn!
What We Offer:
- Comprehensive paid training program
- Health benefits, retirement plans, and paid time off
- Career advancement opportunities within 6-12 months
- Inclusive team environment with mentorship
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for resolution times and satisfaction
- Participate in ongoing skill development sessions
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent (students welcome)
- Strong verbal communication skills
- Basic computer proficiency (email, typing)
- Ability to work flexible hours including weekends
- Positive mindset and customer-first approach
- Must pass background check and drug screening