Job Description
Launch your career with Houston's fastest-growing tech support company! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive paid training, flexible scheduling options, and clear advancement paths. Our supportive environment welcomes fresh perspectives and offers industry-leading benefits including health insurance, 401(k) matching, and quarterly bonuses. Located in the heart of Houston's energy corridor, we pride ourselves on fostering talent from within.
What We Offer:
- 4-week paid training program
- Health insurance + dental/vision
- 20% annual company match on 401(k)
- Tuition reimbursement up to $5,000/year
- Commuter benefits and free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM system with 99% accuracy
- Resolve technical issues using standardized troubleshooting guides
- Collaborate with senior agents for complex escalations
- Meet daily performance metrics (35+ contacts/day)
- Participate in weekly improvement workshops
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent required
- No prior experience necessary
- Proficient in typing (40+ WPM)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving abilities
- Excellent verbal communication skills
- Ability to work rotating weekend shifts
- Valid Texas driver's license (for occasional client visits)