Job Description
Join Urban Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in Jacksonville's dynamic business landscape! We're seeking enthusiastic individuals with a passion for helping others to join our growing team. This flexible part-time role offers hands-on experience in client relations, problem-solving, and operational support within a collaborative environment. Perfect for students or career changers seeking professional growth without long-term commitment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with team members to resolve service issues and ensure customer satisfaction
- Support daily office operations including inventory management and data entry
- Contribute to process improvements to enhance team efficiency
- Participate in quarterly training sessions to develop new skills
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with commitment to teamwork
- Availability to work evenings and weekends (15-20 hours/week)
- Valid Florida driver's license preferred for occasional errands