Job Description
Join Nexus Solutions Inc., a fast-growing tech support leader, and launch your career in San Jose! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional support to our diverse client base. Enjoy weekly pay, comprehensive training, and a dynamic team environment. No experience required – we'll equip you with all the skills needed to thrive!
What You'll Love:
- Weekly paychecks (every Friday)
- Full-time benefits including health insurance & 401(k)
- Modern downtown San Jose office with free parking
- Clear career advancement path to team lead/manager roles
- Collaborative culture with regular team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot software problems
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex cases
- Maintain positive customer satisfaction metrics
- Participate in daily team meetings and training sessions
- Adhere to company security protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Valid California ID and right to work documentation