Job Description
Join Atlanta's fastest-growing customer service team! We're urgently hiring passionate entry-level professionals to deliver exceptional support experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Atlanta work environment. Perfect for recent graduates and career changers seeking stability and advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
- Identify upsell opportunities for existing clients
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency and typing ability
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Valid work authorization in the United States