Job Description
Launch your career with Coastal Solutions Group, Virginia Beach's premier customer service innovator! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our award-winning team. No experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority.
What We Offer:
- Competitive hourly wage with performance bonuses
- Full benefits package (health/dental/vision)
- 401(k) with company match
- Paid training and professional development
- Flexible scheduling options
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using our CRM system
- Document interactions and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for satisfaction and resolution time
- Continuously improve product knowledge through training
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train!
- Strong verbal/written communication skills
- Proficient in basic computer applications
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable transportation to our Virginia Beach office