Job Description
Join our dynamic team at Growth Partners LLC as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in Charlotte's thriving business hub. This full-time role offers comprehensive training, career growth opportunities, and a supportive environment where your success is our priority. Enjoy competitive benefits, flexible scheduling options, and a workplace culture that values innovation and teamwork. If you're passionate about helping others and ready to build a professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve customer experience
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to contribute to team goals
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office Suite
- Customer service mindset with a positive attitude
- Reliable transportation to our Charlotte office
- No prior experience necessary – we provide full training!