Job Description
Join our dynamic team at NOLA Tech Solutions and kickstart your career in customer excellence! We're seeking passionate individuals for our entry-level part-time Customer Service Specialist role in the heart of New Orleans. This position offers flexible scheduling and hands-on experience in client relations, problem-solving, and digital communication tools. Perfect for students or recent graduates looking to build professional skills while contributing to a growing tech company. Enjoy competitive pay, comprehensive training, and a supportive work environment that values growth and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Process orders, returns, and service requests with precision
- Participate in weekly training sessions to enhance product knowledge
- Contribute to improving customer service processes
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and proficiency with Microsoft Office
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and consistent availability
- No prior experience required - training provided