Job Description
Join Metro Retail Solutions as an Entry-Level Customer Service Specialist and kickstart your career in Detroit's thriving retail sector! We're seeking motivated individuals with a passion for customer excellence to deliver exceptional experiences in our fast-paced environment. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement within our growing team.
As a key part of our frontline team, you'll engage with diverse customers, resolve inquiries efficiently, and contribute to our store's success. We provide competitive pay, employee discounts, and a supportive culture where your growth is prioritized. No prior experience required – we'll equip you with all the skills needed to thrive!
Responsibilities
- Provide exceptional in-person and phone customer support
- Process transactions accurately using POS systems
- Assist with inventory management and stock replenishment
- Resolve customer complaints with professionalism and empathy
- Collaborate with team members to maintain store presentation
- Adhere to company policies and safety protocols
- Support promotional campaigns and product launches
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Reliable transportation to our Detroit location
- No experience required – full training provided
- Must pass background check