Job Description
Launch your career with Tampa's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to join our dynamic support center. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop professional skills in communication, problem-solving, and client relations. Enjoy competitive benefits including health insurance, 401k matching, and growth opportunities within our expanding company. Perfect for recent graduates or career changers ready to build a stable future in Tampa's thriving business environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues using our proprietary CRM system
- Document interactions accurately in customer databases for continuity
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to master product knowledge
- Meet monthly performance metrics for resolution times and customer satisfaction
- Contribute to team initiatives improving customer experience workflows
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- No prior experience required - we provide full training
- Strong written and verbal communication skills
- Proficient in basic computer applications (MS Office, browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude with dedication to continuous learning
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship