Job Description
Join Illinois Growth Partners as an Entry-Level Customer Service Specialist and launch your career in one of America's most dynamic cities! We're seeking passionate individuals with no prior experience to become the voice of our clients. Our comprehensive 8-week training program will equip you with essential communication, problem-solving, and technical skills. Enjoy competitive benefits including health insurance, paid time off, and growth opportunities within our expanding team. Work in our modern downtown Chicago office with flexible scheduling options and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we provide full training!
- Strong verbal communication skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to downtown Chicago office
- 18 years of age or older