Job Description
Launch your career with Detroit Metro Solutions! We're seeking passionate individuals to join our dynamic customer service team. No prior experience required—just a positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and growth opportunities in Detroit's thriving business sector. Why join us?
- Industry-leading onboarding program
- Health/dental/vision benefits
- Tuition assistance for career development
- Modern downtown workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response times
- Participate in weekly training sessions
- Support cross-departmental initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills
- Proficient with basic computer applications
- Ability to work flexible hours (including weekends)
- Customer-focused mindset
- Willingness to learn new technologies
- Valid Michigan driver's license (if applicable)
- Pass background check