Job Description
Join our dynamic team at Big Easy Innovations as an Entry-Level Customer Service Specialist and launch your career in the vibrant heart of New Orleans! We're seeking passionate individuals with no prior experience to deliver exceptional customer experiences while growing alongside industry professionals. Enjoy comprehensive training, competitive benefits, and the opportunity to build foundational skills in a supportive environment. Perfect for recent graduates or career changers looking to start in customer service, sales support, or client relations.
Why Work With Us?
• Paid on-the-job training
• Career advancement opportunities
• Health benefits after 90 days
• Flexible scheduling options
• Downtown location near streetcar lines
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with sales and support teams to resolve complex issues
- Document all interactions accurately in customer databases
- Meet daily performance metrics for response times and customer satisfaction
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome)
- No prior experience required – we provide full training!
- Strong written and verbal communication skills
- Proficiency with basic computer applications (email, browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Must pass background check and drug screening