Job Description
Launch your career with Nexus Solutions Group! We're seeking passionate, entry-level professionals to join our dynamic customer service team in Louisville. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Join us in delivering exceptional service while building a bright future!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Problem-solving mindset
- Reliable transportation to downtown Louisville office