Job Description
Join our dynamic team in Philadelphia and launch your career with an immediate opportunity! We're seeking motivated individuals to join our client-facing operations as Entry-Level Customer Service Specialists. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling options, and a supportive work environment in the heart of Philly.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Excellent communication skills and clear speaking voice
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to work in a fast-paced environment
- Reliable transportation to our downtown Philadelphia office