Job Description
Join California's fastest-growing tech support team with zero experience required! We're seeking motivated individuals to launch their careers in customer service. No degree or background needed – we provide comprehensive paid training and immediate onboarding. Enjoy competitive benefits, flexible scheduling, and growth opportunities within our dynamic Los Angeles headquarters. Start your professional journey today with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary knowledge base and training systems
- Document interactions accurately in CRM software
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills in English
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- Reliable transportation to downtown LA office
- Passion for helping others and problem-solving
- No prior experience necessary – training provided