Job Description
Launch your career with our comprehensive paid training program! Coastal Solutions Group is seeking motivated individuals with no prior experience for full-time Customer Service Specialist positions in Virginia Beach. Enjoy a supportive environment with hands-on training, career advancement opportunities, and competitive benefits. Join our award-winning team and build a stable future in one of Virginia's most dynamic cities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process transactions and resolve inquiries efficiently
- Utilize CRM systems to maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Continuously improve product knowledge through training modules
- Contribute to team success through collaborative problem-solving
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Proficient in typing and basic computer navigation
- Positive attitude and willingness to help others
- Reliable transportation to our Virginia Beach location
- Must pass background check and drug screening