Job Description
Launch your career with InnovateKC Solutions – Kansas City's fastest-growing tech support company! We're seeking motivated entry-level professionals to join our dynamic customer experience team. No experience? No problem! We provide comprehensive paid training and career advancement opportunities. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment in the heart of the Crossroads Arts District. Join us in transforming how businesses interact with their customers while building your professional future.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot basic software/hardware issues
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
- Uphold company standards for response time and resolution quality
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong communication and active listening skills
- Basic computer proficiency (typing, web navigation, email)
- Customer service mindset with patience and empathy
- Ability to work in a fast-paced team environment
- Willingness to learn new technologies and processes
- Reliable internet connection for remote work options
- Positive attitude and problem-solving aptitude