Job Description
Join our dynamic team as an Entry Level Customer Service Specialist in Albuquerque! No experience required – we provide comprehensive training to kickstart your career. This is your opportunity to develop professional skills while supporting our clients' needs in a fast-paced environment. Albuquerque Solutions Group values fresh perspectives and offers clear growth pathways for motivated individuals.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and satisfaction
- Learn and adapt to new technologies and processes
- Contribute to team goals and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and active listening skills
- Basic computer proficiency with willingness to learn software
- Positive attitude and strong problem-solving aptitude
- Ability to work flexible hours including weekends
- Valid New Mexico driver's license (if applicable to role duties)