Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences. This is your opportunity to launch a rewarding career in customer support while receiving comprehensive training and mentorship. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Virginia Beach.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our knowledge base and ticketing system
- Process orders, returns, and exchanges accurately within SLAs
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions in CRM system with detailed notes
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (no degree required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States