Job Description
Join our award-winning team as an Entry Level Customer Service Specialist! No experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, growth opportunities, and a supportive environment in Charlotte's thriving business district. Perfect for recent graduates or career changers seeking stability and advancement.
What We Offer:
- 4-week paid training program ($18/hr during training)
- Full benefits package (Day 1 eligibility)
- Career advancement tracks
- Flexible scheduling options
- Modern downtown workspace
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using proprietary CRM systems
- Document interactions accurately in Salesforce
- Collaborate with cross-functional teams
- Meet performance metrics and quality standards
- Participate in continuous improvement initiatives
- Adhere to company policies and compliance requirements
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong communication skills
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset
- Willingness to learn new technologies
- Reliable transportation to downtown Charlotte