Job Description
Launch your career with Global Solutions Group! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team in Kansas City, MO. This flexible part-time role (20-25 hrs/week) offers hands-on experience in client interaction, problem-solving, and process optimization. Perfect for students, recent graduates, or career changers looking to build transferable skills in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using knowledge base resources
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Process orders, returns, and service requests with precision
- Contribute to process improvement initiatives through feedback and analysis
- Uphold company standards for quality and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening skills
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving aptitude and attention to detail
- Positive attitude with a customer-first mindset
- Availability to work flexible shifts including weekends
- No prior experience required - comprehensive training provided