Job Description
Launch your career with Louisville Tech Solutions! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team in Louisville, KY. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. Join us in delivering exceptional service to our clients while building a strong foundation for your future career.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training and development programs
- Represent the company with professionalism and enthusiasm
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced, team-oriented environment
- Reliability and punctuality
- No prior experience necessary – training provided