Job Description
Join our dynamic team immediately as a Customer Service Specialist! No experience required – we provide comprehensive training to kickstart your career. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start tomorrow in our Charlotte headquarters and grow with one of North Carolina's fastest-growing companies!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to deliver exceptional service
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to Charlotte office