Job Description
Join Georgia Tech Solutions as an Entry-Level Customer Service Specialist and kickstart your career in Atlanta's thriving tech hub! No experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, full benefits, and a supportive environment where your growth matters. Perfect for recent graduates or career changers looking to build foundational skills in customer experience and tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve escalated issues
- Contribute to process improvement initiatives
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent required
- Exceptional communication and problem-solving skills
- Basic computer proficiency and typing ability
- Positive attitude and customer-first mindset
- Ability to work in a fast-paced team environment
- No prior experience necessary – training provided
- Must be authorized to work in the United States