Job Description
Launch your career with Houston Tech Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Specialist, you'll be the first point of contact for our valued clients, providing exceptional support and resolving inquiries with enthusiasm. We provide comprehensive training and a supportive environment to help you thrive. If you're passionate about helping people and eager to grow professionally, this is your perfect opportunity!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team meetings with feedback and improvement ideas
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior experience necessary – we train from the ground up!
- Strong verbal and written communication skills
- Proficiency with basic computer applications (MS Office, email)
- Ability to work in a fast-paced team environment
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work components
- Must pass background check and drug screening