Job Description
Join Florida Retail Solutions as an Entry-Level Customer Service Specialist and launch your career in one of America's most vibrant markets! We're seeking motivated individuals with no prior experience to join our award-winning team. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment in sunny Miami. Perfect for recent graduates or career changers looking to build professional skills in customer relations, problem-solving, and communication. We offer competitive benefits including health insurance, paid time off, and employee discounts. Take the first step toward a stable, rewarding career with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Resolve customer issues through active listening and creative problem-solving
- Collaborate with team members to ensure consistent service quality
- Document all customer interactions accurately in our database
- Participate in weekly training sessions to enhance product knowledge
- Meet performance metrics including response time and satisfaction scores
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Strong computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn new skills
- Ability to work flexible hours including evenings and weekends
- Valid work authorization in the United States
- Basic math skills for order processing and inventory tasks