Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Coastal Connect Solutions! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences in our fast-paced Virginia Beach headquarters. If you're passionate about helping others and eager to build a career in customer service, this is your perfect starting point. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment.
Why Join Us?
- Competitive hourly wages starting at $15/hour
- Comprehensive paid training program
- Health benefits after 90 days
- Clear career growth path to team lead/supervisor
- Modern, collaborative workspace in Virginia Beach
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve service issues efficiently
- Document customer interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to type 30+ words per minute
- Proficient with basic computer applications
- Positive attitude and customer-first mindset
- Reliable transportation to our Virginia Beach location
- Flexible availability including some weekends