Job Description
Join Detroit's fastest-growing startup as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional client experiences in our dynamic downtown Detroit office. This role offers rapid career advancement, comprehensive benefits, and the opportunity to build foundational skills in client relations and problem-solving. Perfect for recent graduates or career changers seeking to enter Detroit's thriving business ecosystem.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using CRM systems
- Collaborate with cross-functional teams to improve service quality
- Document customer interactions and maintain accurate records
- Participate in ongoing training programs to enhance product knowledge
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service or support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Valid driver's license (company travel required)