Job Description
Launch your career with First Coast Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team in Jacksonville. This role offers comprehensive training and a clear path to advancement within our growing organization. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment focused on your professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs to enhance skills
- Contribute to positive customer experience initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced team environment
- Reliable attendance and punctuality
- Must pass pre-employment background check