Job Description
Join Nexus Solutions Group's dynamic NYC team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with a passion for helping others to deliver exceptional client experiences. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in the heart of Manhattan.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate client records
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible hours including evenings/weekends
- Positive attitude and willingness to learn new technologies