Job Description
Join our dynamic team at Baltimore City Solutions and launch your career in customer service! We're seeking motivated individuals with a passion for helping others to fill immediate openings in our Baltimore headquarters. No experience required – we provide comprehensive training and a supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our rapidly expanding company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and account modifications accurately
- Document all interactions and maintain detailed case notes
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown office
- Flexibility to work occasional evenings/weekends
- Must pass background check and drug screening