Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Growth Horizons Inc. – your launchpad into a rewarding career in New York City! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences while developing valuable professional skills. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Manhattan.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless customer solutions
- Maintain detailed customer interaction records in Salesforce
- Identify opportunities for process improvements and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for quality and efficiency metrics
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we provide comprehensive training
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States