Job Description
Launch your career with our paid training program in Atlanta! No experience needed—just drive to succeed. Growth Horizons Inc. is seeking motivated individuals for our entry-level Customer Service Specialist role. You'll receive comprehensive paid training on industry-leading tools, communication techniques, and problem-solving strategies. Join our award-winning team in the heart of Georgia's thriving business district and build a foundation for long-term growth. We offer competitive benefits, mentorship opportunities, and a clear career path.
Responsibilities
- Master customer service protocols through our 4-week paid training program
- Resolve client inquiries via phone, email, and live chat
- Document interactions using Salesforce and internal CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics for customer satisfaction and resolution times
- Contribute to process improvement initiatives
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Basic computer proficiency (typing, internet navigation)
- Strong problem-solving and critical thinking abilities
- Positive attitude and willingness to learn new technologies
- Ability to work flexible shifts including weekends
- Reliable transportation to downtown Atlanta office