Job Description
Ready to launch your career tomorrow? Horizon Solutions Group is seeking motivated individuals for our entry-level Customer Service Specialist positions in Orlando, FL. No prior experience required – we provide comprehensive paid training to ensure your success from day one. Join our dynamic team and become the voice of our valued clients while building professional skills that last a lifetime.
Why Join Us? Competitive hourly pay, flexible scheduling options, career advancement opportunities, and a supportive team environment. We believe in nurturing talent and offering growth paths within our organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Process orders, returns, and account modifications accurately
- Document all interactions in compliance with company standards
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – open to career changers and recent graduates
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Valid Florida driver's license (for occasional off-site events)