Job Description
Launch your career with our award-winning customer service program! No experience needed—comprehensive training provided. Join our dynamic team in Fort Worth and gain hands-on skills while supporting Fortune 500 clients. This flexible part-time role includes paid certifications and career advancement opportunities.
What You'll Gain:
- Free industry-recognized training
- Career mentorship from senior specialists
- Skill development in communication & problem-solving
- Flexible scheduling (evenings/weekends available)
- Fast-track to full-time roles for top performers
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM tools
- Document interactions in Salesforce with precision
- Collaborate with team members to improve service quality
- Meet monthly performance metrics (CSAT & resolution rates)
- Participate in weekly training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy
- No prior experience required
- Must pass background check
- Availability for 20-30 hours/week