Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience necessary – we provide comprehensive paid training to launch your career in customer success. This full-time role offers growth opportunities, competitive benefits, and a collaborative work environment in the heart of Philadelphia. If you're motivated, detail-oriented, and eager to learn, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process orders, resolve inquiries, and troubleshoot issues
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Complete all required training modules within 90 days
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to our Philadelphia office
- Passion for helping others and continuous learning
- Must be authorized to work in the US