Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist! We're hiring immediately in Portland, OR for motivated individuals ready to launch their careers in a fast-paced environment. No experience necessary – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive company culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced setting
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Portland office
- Available for weekday shifts (8 AM - 6 PM)